Shipping Information


Sucseno Violin Bow Frog

U.S. Shipping:

 We ship via Priority mail and First Class mail and we charge a flat rate of $7 per order to all US addresses. The size of your order does not change this low shipping charge.

  Most orders are sent the day you place your order or the following morning. Our shipping system will email you the tracking number for your package within a day or so of purchase. Please look for that email as it oftentimes lands in a junk email or deleted folder. Your package will be sent with delivery confirmation-tracking but it does not require a signature when delivered. We are not responsible for lost or stolen packages at your location.

International Shipping:

Lightweight shipments shipping 1st Class in a padded Envelope:

International shipping is either free or at a very low cost if it can ship via International First Class in a padded envelope. Here is how it works:

If your package contains more than $ 100 worth of product you receive free shipping if your order consists of small lightweight parts that can ship International First Class mail in a padded envelope.

Your cart will be charged $20 for Canadian shipping and $24 for all other nations and we will fully refund this to you or we will send extra free parts equal in value to the shipping charge. Email us through our contact page to let us know if you want the refund otherwise we will automatically assume you want extra parts similar to what you ordered because most folks desire the extra parts.

An example: Most folks from EU or the Orient purchase violin parts that are lightweight and can ship International First Class. They pay $24 shipping. If they purchase over $100 worth of product we then send them $24 in free parts or we refund their $24.

 If your package contains less than $ 100 worth of product and if we can ship it via International First Class in a padded envelope you will receive a shipping refund that will be the difference between what you paid and the actual shipping cost. We will refund within a day or we may send free extra parts equal to or exceeding the refund value. Email us through our contact page and let us know if you want the refund otherwise we will automatically assume you want extra parts similar to what you ordered.

An example: Most folks from EU or the Orient are purchasing less than $ 100 in parts that are lightweight. They pay $24 shipping. The actual shipping charge is usually $14 and so the difference is $10. We will then send $10 worth of free extra parts or we will refund the $10.00. Email us through our contact page and let us know if you want the refund otherwise we will automatically assume you want extra parts similar to what you ordered.

Heavier International Packages:

If your parts are heavy and cannot ship International First Class in a padded envelope then there will be a difference between actual shipping costs and what you paid for shipping. Our system charges Canadian customers $20 and all other nations $24 for shipping. We will refund the difference if we owe you. If your shipping costs exceed what you paid we will notify you to pay the additional shipping costs. We can also cancel the transaction and refund your full amount if you decide to do so after knowing actual ship charges. Again, this will only be on heavy items not fitting in a padded envelope.

Special International Shipping Deal for Select Mongolian Hair Buyers:

We have a special deal for those who purchase our one pound bundles of Select Mongolian hair. Your cart will be charged $20 if Canadian and $24 for all other nations. This is your total shipping charge even though it costs us more to ship it. The shipping will NOT increase if you order multiple bundles of hair or if you add other items. In order to take advantage of this great offer you must purchase at least one bundle (1lb.) of the Select Mongolian hair.

International Tracking Info:

Tracking is for many but not all International destinations so International buyers are buying with a shipping risk. If your international package fails to arrive we will not refund your money. The tracking will usually show the package going to a US port of exit and then, for most countries, it will show nothing until it arrives at your door. You must be patient and wait ! Do not bug us with emails asking how we can help because we cannot help. It is in the hands of your postal system.

Thank you.

Sincerely,

David Warther II
David Warther & Co.
Dover , Ohio USA